THE MOST COMMON QUESTIONS
Frequently asked questions
Do you ship outside of HongKong?
Yes, we ship worldwide since 1998.
How can I place my order?
You can place your order after adding items into the shopping cart; products could be found on the index page (New Arrivals) or within the "Shop All" section, you can then add them to your shopping cart and follow the instruction to the payment.
How soon can you ship my order?
Within 2 working days after receiving your clear payment.
How do you ship my order?
Your orders would be bubble-wrapped before putting into parcels, in order to avoid any damages during shipment.
When will I receive my order?
In normal situtations, it would take approximately 2 weeks for regular airmail or4 days for EMS/Speedpost.
What kind of payment do you accept?
We accept the followng:
EPS, Octopus (only available locally in store) If you wish to pay by credit cards, please send us an email to firstname.lastname@example.org and we'll be glad to help you placing the orders.
Can I cancel my order?
Yes you can, only if the order has not yet been shipped.
What is the shipping cost?
You can find this out at the Order Summary page, before Check Out. Just click on the View Cart on the right of the screen, choose your country which is right beflow the Shipping and click Update.