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FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Do you ship outside of HongKong?


Yes, we ship worldwide since 1998.




How can I place my order?


You can place your order after adding items into the shopping cart; products could be found on the index page (New Arrivals) or within the "Shop All" section, you can then add them to your shopping cart and follow the instruction to the payment. At checkout, you have to complete all the 4 steps. The filter on the left side of the "Shop All" section has been added, which could be used to narrow your searches. You may eventually order by email.




How soon can you ship my order?


Within 2 working days after receiving your clear payment.




How do you ship my order?


Your orders would be bubble-wrapped before putting into parcels, in order to avoid any damages during shipment. All orders will be shipped through registered airmail via HongKong Post Office, tracking number(s) would be provided after being processed by the post office. EMS/Speedpost is also an option for faster delivery, but it would be relatively more pricey.




When will I receive my order?


In normal situtations, it would take approximately 2 weeks for regular airmail or4 days for EMS/Speedpost. *Unfortunately during the current Coronavirus situation, the delivery duration make take much longer.




What kind of payment do you accept?


We accept the followng:

  • American Express
  • Paypal
  • Visa
  • Mastercards
  • EPS (only available locally in store
If you wish to pay by credit cards, please send us an email to in@toymaxco.cc and we'll be glad to help you placing the orders. All orders will be processed in Hong Kong dollars.




Can I cancel my order?


Yes you can, only if the order has not yet been shipped. And a transaction fees of 4% will not be refunded.




What is the shipping cost?


You can find this out at the Order Summary page, before Check Out. Just click on the View Cart on the right of the screen, choose your country which is right beflow the Shipping and click Update. *Combined shipping will be offered when there are 2 or more products within the same order.





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